Answer repeat questions fast, route the hard ones

Customer messages are classified automatically, common questions get draft replies, and anything that needs a person arrives with full context.

Customer support

Work we can automate

Message triage
Input
Email, WeCom, website messages
Output
Tickets sorted by type and urgency
Reply drafts
Input
Ticket + knowledge base and past replies
Output
Draft reply with cited sources
After-sales tracking
Input
Returns and complaint records
Output
Progress summaries and overdue alerts

Collect messages
Messages from every channel land in one queue.
Classify and prioritize
Type, urgency and owner are determined.
Draft the reply
Common questions get a draft based on your knowledge base, with sources noted.
Agent approves
An agent confirms or edits before sending; complex cases go straight to a person.
Human approval

Tell us what your team repeats every day. We’ll assess for free whether it can be automated and whether it’s worth it.